Hospitality Management
The boom in the tourism industry has resulted in the immense growth of hotel industry in India. The hotel industry provides employment at a very large proportion of part time workers, who after gaining substantial experience, leave for other lucrative jobs at restaurants and outdoors.
Typical Full Service Hotel Management Structure
A.General Manager
1. Assistant Manager or Operations Manager
i. Director of Room Operations
+ Front Office Manager
* Guest Relations Manager(s)
* Concierge Manager
* Front Desk Manager
* PBX Supervisor
* Reservations Manager
+ Bell Services Manager
+ Executive Housekeeper
* Housekeeping Manager(s)
2. Director of Sales & Marketing
i. Senior Sales Manager
+ Sales Manager
* Sales Coordinator
+ Catering Manager
ii. Revenue Manager
iii. Convention Services Manager
3. Director of Food & Beverage
i. Restaurant Manager
ii. Room Service Manager
iii. Bar Manager
iv. Banquet Manager
4. Chief Engineer
5. Director of Human Resources
6. Director of Security
7. Spa & Recreation Manager
8. Accounting Manager / Controller
Hotel industries are already thinking of ways to attract and maintain qualified workers by increasing the pay scales and by reducing the long working hours. The top management is now planning constructive methods that will retain the existing workers by sponsoring education and creating attractive career paths. With millions of hotels around the world, the hotel industry is certainly very competitive. All sorts of hotels can be hugely successful in their own right, constantly booked up and praised by all.
However, for every flourishing hotel, there are many more unsure, unsuccessful and fading hotels, struggling on day by day, praying for something to come along and magically turn them around. Speaking to anyone around the world with a bit of traveling experience will undoubtedly have a few amusing stories or shocking tales.
