Interpersonal Communication

Communication basically begins when a person (sender) observes an idea or a fact and transforms the observed idea into a message and then transmits the message to another person (receiver) via some communication medium. The receiver in turn should be able to understand what the sender is trying to convey. Interpersonal communication is the exchange of information between two or more individuals. The information may be in the form of expression or words. It is not only concerned about the language used to communicate but also how it is expressed, i.e. body language while conversing. Sometimes, in a group or between two individuals there may not be any verbal communication; but still the individuals try to communicate through their posture, facial expressions and body language. Interpersonal communication may take place between known persons (e.g. staff meeting) or between unknown persons (e.g. client meeting).

Interpersonal communication is widely used in verbal communication though it also includes written and non-verbal modes of communication. Public/staff meetings, subject discussions, employee performance reviews, client meetings, interviews and marketing visits are some of the types of interpersonal communication that are commonly used. Interpersonal communication can be classified into one-way or two-way communication. One-way communication happens when a person transmits information and does not expect any feedback, discussion or suggestion in return. Whereas, two-way communication involves the sharing and exchange of information between two or more persons; where, the sender is receptive to feedback and willing to discuss the subject. A two-way communication ensures on accurate understanding of the message conveyed compared to one-way communication.

While communicating, one needs to have a clear idea or thought of the message he//she intends to convey and should be able to express the message well. At the same time the receiver should be able to grasp the conveyed message and he/she should be in a position to give feedback or ask questions on the topic discussed. Errors can happen during a communication process if the sender’s intended message is not conveyed properly or if the receiver fails to listen carefully. Unclear and inaccurate communication can waste most of one’s valuable time and it can lead to misinterpretation as well as misunderstanding.

Being a good receiver is one of the key elements in interpersonal communication. This involves developing the listening skills. Good listening skills are important in finding a solution to complaints and problems or while making marketing related calls. Listening also involves showing an interest in the speaker’s speech, concentrating on the message and asking questions to ensure understanding of the speech. Few other keys to effective listening include: being open minded rather than allowing emotions to intervene; finding and comparing a part of the subject and applying it to one’s own experience; finally, to keep resistance from being distracted towards the speaker's mannerisms, style or clothing. Strong interpersonal communication skills, using a variety of styles and techniques, are particularly important for the people of the world today. A good communicator should be asking for suggestions instead of demanding and authoritative and should also take into consideration the feelings and views of others while communicating. Finally, a good communicator becomes a good listener and vice versa.