The Sales and operations team interacts with customers and coordinate with the delivery team to deliver orders on time and with impeccable quality. This profile is a full time profile and works out of Classof1 premises.
Who fits the bill?
A self-driven individual with a college degree, strong communications and analytical skills would be a good fit for the Sales and Operations team at Classof1. While an MBA is not mandatory, it would be an added advantage.
The individual has to be a very committed professional with strong business acumen, a sense of urgency, an aptitude for customer relationship and the fire to excel against all odds. If you think that you have all these qualities in you then we would be delighted to have you on our team. Just check out the "Apply Now!" section below and upload you résumé. Our HR department would get in touch with you.
Apply Now !
If you are interested in applying for a position in this department, then please choose a position from the "Careers in…" dropdown at the top and upload your résumé and cover letter (optional) through the "Upload Your Résumé form on that page"
Position: Associate - Sales and Operations
Job Summary
Interact with US and UK based customers over email/chat/phone calls and give information on the various products and services. Ensure follow up with customers and resolve customer requests/queries actively. Achieve a pre-set target of conversion of customers.
Responsibilities
Answer phones/IM chats/emails and respond to customer requests.
Achieve targets of pre-determined number of conversions within the specified time frame.
Provide customers with service and support information.
Provides pricing and delivery information, processes orders, and prepares reports.
Solicit sale of new or additional services or support.
Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
Resolves customer requests, questions and complaints frequently requiring analysis of situations to determine best use of resources.
Sets up new accounts, maintains records, prepares reports and performs work processing assignments and related clerical duties.
Serves as liaison between the customer and various departments.
Qualification: Any Graduate Experience: Fresher
Any experience in a similar profile would be valued. Work Location: Chennai – Guindy
Skills and Abililties
Computer literate with the ability to learn customer service software applications.
Should be high on initiative and multitasking.
Should have good team working abilities and ability to work under pressure.
Must possess Excellent Communication skills.
Willing to work in Day and night shifts both on a rotational basis.
Apply Now !
If you are interested in applying for this position then please upload your résumé and cover letter (optional) through the form on the right.
